RETURN & EXCHANGE
If for any reason you are not completely satisfied with your purchase from our online store, you may return your purchase in UNUSED, UNWORN, UNWASHED, UNALTERED condition in the original packaging within 30 Days upon receiving the item in term of store credit. Kindly note that we DO NOT allow return for items purchased in our offline store(s).
STRICTLY NO RETURN for the following items:
– Items purchased using Store Credit, unless otherwise stated
– Intimates (including bra & panty)- Swimwear
– Accessories (including watches, glasses, jewellery and bags)
– Custom made / personalised items
– Beauty, skincare and personal care items
For returns for Sale & Promotional items, a re-delivery fee of RM7 (WM) or RM13 (EM) will be charged and be deducted from the Store Credit amount.
Request for return for articles that do not meet all the above-mentioned conditions will be duly DECLINED and items will be sent back to buyers at buyers’ own cost.
How do I submit my return request?
Step 1: Fill up the Return Reason in the invoice.
Step 2: Pack the parcel and mail it back to us via your own courier provider within 30 days from the shipping date OR bring along the parcel and submit your return request in our offline store(s).
Step 3: Wait for our email confirmation and you will be notified via email once your Store Credit* is ready. Do check your junk mail as well.
Step 4: Make use of your Store Credit for your next purchase!
* NO CASH REFUND request(s) will be entertained.
Kindly take note that customers bear the cost of shipping the item back to us and the original shipping costs will not be refunded. Any delay will not be entertained.
Customers are highly recommended to mail the item via a mode of delivery that allows tracking. PALLOE will not proceed with the return request if the parcel does not reach us and are not liable for loss mails sent via normal mail. The Return department will notify you via email once the return item is received by us.
All goods will be inspected by PALLOE. Please note that store credit is only granted once returned items have been deemed to be unused and in its original condition. PALLOE will process your request within 5 working days from the day we receive your parcel and store credits will be issued after the inspection.
We DO NOT provide exchange services (except for incorrect / defective items). If you would like to exchange to another item, please use the Store Credit to purchase another item or another size. Alternatively, you may submit your Exchange request physically at our retail outlet(s).
INCORRECT / DEFECTIVE ITEMS
We apologize for mailing you an incorrect / defective item*. Please email our Customer Service team at firstname.lastname@example.org or call us at 03-61510883. All exchange request MUST be submitted within 7 days upon receiving the item. All exchanges will be done by mail. We will reimburse you the normal postage for mailing the incorrect / defective item(s) back to us. Cost of re-delivery will be borne by us.
*There may be a 0.5”-0.8” difference in our given measurements. In such cases, the variance may not be considered as a defect.
*Colors of products shown in the website may deviate slightly due to resolution of monitor screen and strong studio lighting used. This will not be considered as a defect.